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Refund & Return Policy

Returns & Exchanges

To initiate a return, please email ruckusmane.4@gmail.com.
All returns must be approved by Ruckus Mane before being sent back.

All approved returns are issued as store credit only in the form of an e-gift card.
Refunds are for the item cost only and are not issued back to the original payment method.

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Incorrect Address / Returned Packages

If a package is returned due to an incorrect or incomplete address provided by the customer:

  • The customer is responsible for additional shipping costs

  • Orders will not be resent until the new shipping fee is paid

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Wrong, Missing, or Damaged Items

We carefully pack all orders, but if something goes wrong, please contact us as soon as possible.

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Missing Items

  • Must be reported within 5 days of delivery

  • Include your order number and item details

If available → replacement will be sent
If unavailable → store credit will be issued

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Wrong Items

  • Must be reported within 2 days of delivery

  • Email photos of the item received

If approved:

  • A prepaid return label will be provided

  • Item must be returned within 7 days

Once received → the correct item will be shipped

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Damaged Items

  • Must be reported within 2 days of delivery

  • Email clear photos showing damage

If approved:

  • A prepaid return label will be provided

  • Item must be returned within 7 days

Once received → store credit will be issued

⚠️ Items that have been worn or used are not eligible for damage claims.

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Final Sale / Non-Returnable Items

The following items are final sale:

  • Sale or discounted items

  • Made-to-order items (including graphic tees, hoodies, crewnecks)

  • Customized items

  • Jewelry

  • Hats

  • Gift cards

  • Holiday items

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Order Changes

Orders cannot be modified or cancelled after checkout.

  • Discount codes must be applied at checkout

  • Codes cannot be applied after purchase

  • We do not price match or refund price differences

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